Frequently Asked Questions
Everything you need to know about your order and official Rolling Stones merchandise.
Is this the official store for The Rolling Stones?
Yes, this is the official online store. All merchandise sold here is 100% authentic and licensed directly by the band's management.
How long will it take for my order to ship?
Standard orders typically process within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take 2-4 weeks depending on your location and customs processing.
What is your return policy for apparel and vinyl?
We accept returns on unworn apparel and unopened media within 30 days of delivery. Please note that limited edition vinyl and 'Final Sale' items are not eligible for return unless they arrive damaged.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please be aware that international orders may be subject to import duties and taxes, which are the responsibility of the customer upon delivery.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my package?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.